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Use this form to start a focused conversation about where operational friction may be affecting leadership execution, staff experience, and patient experience.
FAQ
These concise answers support executives evaluating healthcare management advisory, patient experience transformation, and operational friction work.
Operational friction is the hidden rework, unclear ownership, workflow barrier, leadership translation gap, or service breakdown that prevents capable healthcare teams from delivering reliable care consistently.
Healthcare COOs, CNOs, physician executives, ambulatory leaders, and hospital leaders should request a brief when patient experience, staff engagement, or leadership execution is being affected by barriers that effort alone cannot solve.
SQS improves patient experience by identifying system-level barriers, aligning leadership actions with frontline workflows, and developing teams so reliable service behaviors can be sustained.
Marlene combines clinical experience as a Registered Respiratory Therapist with senior healthcare leadership, patient experience expertise, FACHE and CPXP credentials, and Lean Six Sigma Black Belt process improvement capability.